How can we help you?
Answers to the most frequently asked questions about using Matijo.
Help center
Describe what you need in a few lines — posting is free. Professionals who cover your area reply with a priced quote; you compare them and accept the one that suits you. The amount is then held in escrow and only paid to the professional once you approve the work.
For the eight regulated trades (plumbing, electrical, roofing, masonry, joinery, painting, hairdressing, catering), we verify a genuine establishment licence before any introduction, re-checked at every quote. For other providers, we verify the VAT number and review each profile before it goes live.
Payment is processed by Stripe. When you accept a quote, the amount is held in escrow and is only paid to the professional once you approve the work. If you take no action within 7 days of the work being marked done, it is released automatically.
Yes, you can cancel from your client area. Cancellation terms depend on how far in advance you cancel.
Go to the "Become a provider" page, create your profile and submit your details. Our team reviews your application quickly.
MATIJO has just opened in Luxembourg. Give your postcode when you post your request: it goes to the verified professionals in this trade who cover your area. If there are none yet, it is offered to every professional who joins in this trade.
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