Terms & Conditions

The MATIJO platform is published by T.M. Invest S.à R.L., registered with the Luxembourg Trade and Companies Register under number B272524, with its registered office at 304a Route de Thionville, L-5884 Howald, Luxembourg.

MATIJO connects clients with home-service providers. The platform is available in several countries (Luxembourg, Italy, France, Germany, Belgium); prices and payments are expressed in euros.

MATIJO acts solely as a technical intermediary. MATIJO is not the providers' employer, is not a party to the contract between client and provider, and performs no systematic quality control of services.

Any duration or price estimates offered by the platform, including through automated tools, are purely indicative and constitute neither a quote nor a commitment by MATIJO.

Creating an account requires a valid e-mail address and a password (or signing in with a Google account), acceptance of these Terms and a declaration of being an adult: registration is restricted to people aged 18 or over. Other information — surname, first name, postal code, date of birth — is asked when it becomes necessary (posting a request, offering services, receiving a payment) and must then be accurate.

Users are responsible for keeping their credentials confidential and for any activity carried out from their account.

A service is booked online. A confirmation is sent to both the client and the provider. The terms (date, location, agreed price) are defined between the parties at the time of booking.

Payments are processed by our payment provider Stripe (Stripe Technology Europe Ltd). Amounts are shown in euros, inclusive of all taxes.

The MATIJO wallet operates as an escrow: funds are held at the time of booking and are released to the provider only after the client validates the service.

From the moment the provider submits the completed work, the client has 7 days to validate it or open a dispute. A reminder is sent before the deadline. If the client takes no action within that period, the escrowed funds are automatically released to the provider.

Posting a request is free for clients. The provider pays a 9% commission, calculated on the amount of the quote accepted by the client: the full amount of the quote, including value added tax where the provider is registered for it, which is also the amount held in escrow. The rate that applies to a job is the one in force when the client accepts the quote; it does not change afterwards for that job.

The commission, rounded to the nearest cent, is deducted from the amount paid out to the provider. It is never charged to the client on top, and no other fee, including payment fees, is withheld from the payout.

During the launch phase, no subscription is charged to providers.

Pricing terms and the commission rate may change; changes are communicated through the platform.

A client may cancel a booking up to 24 hours before the intervention. After that, cancellation requires a duly justified case of force majeure. Requests are sent to contact@matijo.com.

Clients may leave a review after a service. MATIJO does not pre-moderate reviews but may remove any abusive or unlawful content and suspend its author.

The following are excluded from the platform, among others: construction work requiring ten-year structural insurance; regulated professions requiring an establishment licence; financial, legal, medical, pharmaceutical, engineering, heavy-mechanical, aeronautical, nuclear or weapons-related services; and any service contrary to public policy.

MATIJO uses reasonable means to operate the platform but cannot be held liable for the quality, safety or legality of services performed by providers.

Users indemnify MATIJO against any third-party claim arising from their use of the platform.

MATIJO may, at its discretion and with the person's consent, carry out identity, background or professional-licence checks, within the limits of applicable law. MATIJO performs no systematic verification.

Users grant MATIJO a worldwide, royalty-free, non-exclusive licence to use the content, photographs and reviews they publish, for the operation and promotion of the platform. This licence is revocable upon written request.

The processing of personal data is described in the Privacy Policy. The competent supervisory authority is the National Commission for Data Protection (CNPD) in Luxembourg.

An account inactive for 365 days may be deemed abandoned and deactivated. After an account is deleted, any wallet balance remains claimable for 12 months, after which it is permanently forfeited.

Users may export their data or request deletion of their account from their personal area.

MATIJO facilitates the amicable resolution of disputes. MATIJO is not an arbitration body.

Consumers may use the European Online Dispute Resolution (ODR) platform.

Where the client is a consumer within the meaning of EU law, they benefit from a 14-day right of withdrawal from any online booking. Because the service is typically scheduled to start before that period elapses, requesting a booking constitutes an explicit request for immediate performance; once the provider begins work, the right of withdrawal is lost for the corresponding service, in accordance with applicable consumer-protection law.

These terms are governed by Luxembourg law and the courts of Luxembourg City have jurisdiction. Where the user is a consumer, the mandatory consumer-protection provisions of their country of residence may continue to apply.